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GearOS Account Deletion, Selective Deletion, And Data Export

How users request account deletion, what gets removed, and what is retained.

GearOS Account Deletion, Selective Deletion, And Data Export

Effective date: 2026-02-18

This page explains how consumer users of GearOS can:

  • Export selected data without deleting their account.
  • Delete selected data categories while keeping account/subscription login context.
  • Delete their full account and consumer subscription data.

Scope

  • This self-service flow currently applies to consumer accounts (B0, P1, P2, P3, S1, S2, S3).
  • For pro account deletion requests, contact support.

Data Privacy Controls (Keep Account Active)

The Account page includes Data privacy controls with these categories:

  • Profile
  • Assets
  • Maintenance
  • Documents
  • Parts
  • Tools

These controls allow export or selective deletion while keeping the user account and subscription login context active.

Export Selected Data (Web Only)

  1. Sign in at /auth/login.
  2. Open /account.
  3. In Data privacy controls, choose one or more categories.
  4. Select export format: JSON or CSV.
  5. Select Export selected (JSON|CSV).
  6. Optionally select Export documents ZIP for folder-mirrored document/image URL shortcuts.

Export outputs:

  • JSON export: one downloadable JSON file for selected categories.
  • CSV export: one downloadable ZIP containing CSV files for selected categories.
  • Documents ZIP export: one downloadable ZIP mirroring document folders and containing URL shortcut files for documents/images.

Delete Selected Categories (Web Only)

  1. Sign in at /auth/login.
  2. Open /account.
  3. In the Data privacy controls action column, select Delete data.
  4. Choose one or more categories.
  5. In Delete selected data categories, type delete selected.
  6. Select Delete selected data.

Web UI Reference Screenshots (Delete Data)

Account Page > Data privacy controls

Account page showing data privacy controls and account actions

Select "Delete data" in action menu

Account page with 'Delete data' action selected

Choose one or more categories > Delete Selected

Account page with data selected for deletion and 'delete selected' typed in text field

Result:

  • Only selected categories are permanently removed.
  • Account/subscription login context remains active.

Full Account Deletion

How To Request Account Deletion (Web Only)

Use these steps in the GearOS web app:

  1. Sign in at /auth/login.
  2. Open /account.
  3. In the Data privacy controls action column, select Delete data.
  4. Expand the section with the title "Delete account"
  5. Press the "Delete account" button.
  6. Review the irreversible warning.
  7. Type the required confirmation text in the modal.
  8. Confirm the deletion request.

Web UI Reference Screenshots (Delete Account)

Account Page > Data privacy controls

Account page showing data privacy controls and account actions

Select "Delete data"

Account page with the delete account confirmation modal opened

Delete Account Modal (Opened)

Expand "Delete account" > Press "Delete account"button

Delete account modal

Delete Typed, Action Enabled

Delete account modal with the word delete entered and red delete button active

If you cannot access the app, email the request from your account email address to:

  • support@gearos.io
  • Subject line: Delete My MaintenanceFreak Account

What Happens On Full Account Deletion

When you delete your account:

  • Account data tied to that consumer account is permanently deleted from active systems.
  • The active subscription is terminated immediately.
  • Any remaining prepaid subscription time is forfeited and is non-refundable except where required by law.

After confirmation, GearOS permanently removes the account and consumer subscription data from active systems, including:

  • Account profile and authentication state.
  • Consumer subscription and membership records.
  • Garage data, invites, roles/grants, and garage member access for that garage.
  • Assets, maintenance tasks, posts, parts links, and related records in that consumer subscription.
  • Documents, document versions, folders, and document links.
  • User images, asset images/thumbnails, and other linked media.
  • S3 objects associated with that consumer account/subscription (including images, thumbnails, documents, and attestation evidence uploads).
  • For paid consumer subscriptions, active paid subscriptions are cancelled before deletion, remaining prepaid time is forfeited, and the Stripe customer profile is not deleted at Stripe.

Data Operations: Deleted Vs Kept

OperationData RemovedData Kept
Export selected dataNothing is deleted.Account, subscription, and all source data remain active.
Delete selected categoriesOnly selected categories (Profile, Assets, Maintenance, Documents, Parts, Tools).Account and subscription login context remain active. Non-selected categories remain active.
Delete accountFull consumer account + linked consumer subscription data.Payment archive records and processor-required records only (where legally required).

Data Types: Deleted Vs Retained

Data TypeGearOS ExamplesDeletion BehaviorAdditional Retention
Personal infoEmail, username, phone, profile details, preferencesDeleted from active systems when included in selective delete or full account deleteBackup copies only (up to 35 days)
Financial infoSubscription metadata and platform IDs (Stripe/Apple/Android plan/subscription references)On full account delete, active subscription row is removed; prior paid subscription states are archived for audit/legal purposesPayment archive + processor records may be retained for legal/tax obligations (up to 7 years)
Photos and videosProfile photos, asset photos, thumbnails, attestation evidence imagesDeleted from DB + S3 when included in selective delete or full account deleteBackup copies only (up to 35 days)
Files and docsDocuments, versions, folder records, linked file objects in S3Deleted from DB + S3 when included in selective delete or full account deleteBackup copies only (up to 35 days)
App activityMaintenance tasks, posts/interactions, invite history, garage associationsDeleted from active systems when included in selective delete or full account deleteSecurity/operational logs may retain minimal event metadata (up to 90 days)
App info and performance / Device or other IDsAuth refresh tokens, app-install linkage, principal/resource access mappingsDeleted from active systems on full account delete; category-scoped deletion follows selected targetsSecurity logs may retain minimal technical metadata (up to 90 days)

Timing

  • Selective deletion and full account deletion are processed as soon as the request is confirmed.
  • In normal conditions, removal is completed shortly after request processing.
  • Limited retained data (if any) is automatically purged when retention windows expire.

Notes

  • Selective deletion is permanent for selected categories and cannot be undone.
  • Data export files are user-generated downloads and do not delete source data.
  • GearOS does not use full account deletion as a soft deactivation for consumer self-service deletion; the flow is a hard delete of consumer account data in active systems.
  • Full account deletion terminates the active subscription immediately and forfeits remaining prepaid time (except where required by law).
  • Where laws require retention (for example, billing, tax, fraud, or dispute handling), only the minimum required records are kept for the required period.